IT Support for Houston Hotels & Hospitality

We provide support for all major hospitality PMS platforms including Opera (Oracle Hospitality), Cloudbeds, RMS Cloud, Maestro, Mews, Guestline, and SkyTouch. Support includes server infrastructure management, database maintenance, backup configuration, upgrade planning, and integration troubleshooting with channel managers (SiteMinder, D-Edge), OTAs, and accounting systems. We are not a PMS vendor but an IT infrastructure partner that ensures your PMS runs reliably.

PCI DSS (Payment Card Industry Data Security Standard) applies to any business that processes, stores, or transmits payment card data — which includes virtually every hotel and restaurant. Compliance requires proper network segmentation (isolating payment systems from guest WiFi and other networks), encryption of cardholder data, access controls, regular security testing, and annual Self-Assessment Questionnaire (SAQ) completion. Non-compliance exposes your property to fines from card brands, loss of payment processing ability, and liability for cardholder fraud. xS IT implements all required technical controls and assists with SAQ documentation.

Enterprise hotel WiFi design starts with a site survey — mapping coverage requirements for every public area, guest room, conference room, and back-of-house space. We deploy enterprise-grade wireless access points (typically Cisco Meraki or Ubiquiti) with proper channel planning, power levels, and roaming configuration. We implement a captive portal for guest onboarding, bandwidth management to prevent any single guest from saturating the network, and complete VLAN segmentation to isolate guest traffic from staff and POS networks. Result: every guest gets fast, reliable WiFi that reflects well on your property.

Yes — we manage the full technology stack. Front-of-house: PMS, POS, guest WiFi, digital signage, concierge tablets, and AV systems. Back-of-house: accounting systems (M3, QuickBooks), HR platforms, email, file servers, security cameras (network-based), door lock systems (for properties with IP-based lock systems), and staff mobile devices. We understand how these systems interact and design our infrastructure management accordingly.

Critical system outages trigger our highest-priority response protocol. Our monitoring platform detects PMS unavailability within 60 seconds and auto-escalates to senior engineers. We provide an average 5-minute response to critical incidents, with our goal being restoration within 30–60 minutes for the most common PMS failure scenarios. We also ensure your PMS is backed up with tested restore procedures so data recovery is possible even in worst-case scenarios. We help you document manual check-in procedures as a paper-based contingency for extended outages.

F&B technology support is included in our hospitality managed IT service. We support Toast, Aloha, Micros, Square, and other restaurant POS platforms — including kitchen display system integration, online ordering connections, loyalty program integration, and tip reporting. We manage POS network infrastructure, ensure proper segmentation from hotel guest networks, and provide helpdesk support for servers and bartenders who need quick answers during service.

Yes — multi-property hospitality management is a strength of our platform. We provide centralized monitoring across all properties, standardized configurations that simplify management, and consistent helpdesk support regardless of which property a staff member calls from. Multi-property clients receive a single point of contact, consolidated billing, and volume-based pricing. We currently support hospitality groups with properties throughout the greater Houston area and along the Gulf Coast.

Yes — new property openings and major technology upgrades are project services we provide alongside ongoing managed IT. For new openings, we handle network infrastructure design, ISP coordination, PMS deployment, POS installation, guest WiFi deployment, and staff training — on a timeline coordinated with your general contractor and opening date. For upgrades, we manage the transition from legacy to new technology with documented testing plans and rollback procedures.

Hotels face several unique threats: POS malware targeting payment systems (responsible for some of the largest card data breaches in history), business email compromise targeting wire transfers to vendors, ransomware targeting PMS and accounting systems during peak season for maximum leverage, and guest data theft targeting PII collected during reservation and check-in. Nation-state actors have also targeted luxury hotel networks to surveil high-value guests. Our hospitality security program addresses all these with industry-specific controls.

Pricing is based on the number of managed endpoints, locations, and services required. A typical 100-room hotel with restaurant, bar, and conference space has 40–80 managed endpoints (POS terminals, staff workstations, network equipment). Managed IT for a property of this size typically runs $3,000–$7,000 per month all-inclusive — less than a single IT employee, with 24/7 coverage and hospitality-specialized expertise. Call (832) 304-9748 for a property-specific quote.